Gardeners Canning Town Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Canning Town provides gardening and related services within its service area. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any gardening work.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, company, or organisation requesting and receiving services from Gardeners Canning Town.

Company means Gardeners Canning Town and any authorised representatives or subcontractors engaged to provide the services.

Services means any gardening, garden maintenance, clearance, soft landscaping, lawn care, hedge cutting, planting, or other related services provided by the Company.

Site means the garden, land, or premises at which the Services are to be carried out.

Agreement means the contract formed between the Client and the Company for the provision of Services, comprising these Terms and Conditions and any written or verbal confirmation of the booking.

2. Scope of Services

The Company provides general gardening and outdoor maintenance services, which may include but are not limited to lawn mowing, trimming, weeding, pruning, planting, hedge cutting, garden clearance, soil preparation, mulching, and seasonal tidy-ups. The exact scope of Services for each booking will be agreed with the Client at the time of quotation and confirmation.

The Company reserves the right to refuse work that is unsafe, unlawful, or beyond the skill, capability, or licensing of the Company. The Services do not include structural landscaping, building works, or tree surgery requiring specialist qualifications unless expressly agreed in writing.

3. Booking Process

3.1 Initial enquiry

Clients may contact the Company to request a quote for gardening services in the service area. The Client will be asked to provide information about the Site, the type of work required, and preferred dates and times.

3.2 Quotations

The Company may provide an estimated price based on the information received, or may require a Site visit to provide a more accurate quotation. Quotations are normally given on an hourly rate, a fixed price for a particular job, or a combination of both, as communicated to the Client.

3.3 Acceptance and confirmation

A booking is accepted once the Client confirms that they wish to proceed with the Services at the quoted rate and the Company confirms the date, time, and scope of work. Confirmation may be verbal or in writing, and together with these Terms and Conditions will form the Agreement between the parties.

3.4 Changes to bookings

Any changes to the scope of Services, access arrangements, or booking details must be communicated to the Company as early as reasonably possible. The Company will endeavour to accommodate changes but cannot guarantee availability. Changes may affect the quoted price and time required to complete the work.

4. Access and Client Responsibilities

The Client must ensure that the Company has safe and reasonable access to the Site for the duration of the booking, including access for personnel, tools, and any required vehicles. This includes ensuring that gates are unlocked or that arrangements are made for someone to be present at the agreed start time.

The Client is responsible for informing the Company of any known hazards at the Site, including hidden cables, pipes, ponds, uneven surfaces, or any other risks that may affect the safe provision of the Services.

The Client must also ensure that pets and children are kept away from areas where work is being carried out, and that any necessary permissions from landlords, neighbours, or local authorities have been obtained before work begins, where applicable.

5. Pricing and Payments

5.1 Rates and estimates

All prices are provided to the Client before the start of the Services, either as an hourly rate or as a fixed price. While the Company aims to be as accurate as possible in estimates, gardening work can sometimes take longer than anticipated due to weather, access, or unforeseen conditions. Where additional time or work is required beyond what was originally agreed, the Company will notify the Client and seek approval for any revised price.

5.2 Payment terms

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of the visit. For larger projects or ongoing maintenance contracts, the Company may issue invoices with specified payment terms. Payment must be made in full in the manner agreed between the Client and the Company.

5.3 Late payment

If the Client fails to pay any sum due on the due date, the Company reserves the right to charge reasonable administrative costs and, where applicable, interest in accordance with applicable law, until payment is received in full. The Company may also suspend further Services until outstanding amounts are settled.

6. Cancellations and Rescheduling

6.1 Client cancellations

If the Client wishes to cancel or reschedule a booking, they must provide reasonable notice prior to the agreed start time. The Company may specify a minimum notice period, and where insufficient notice is given the Company reserves the right to charge a cancellation fee or a minimum call-out charge to cover time and costs incurred.

6.2 Company cancellations

In the event that the Company needs to cancel or reschedule a booking due to unforeseen circumstances such as severe weather, staff illness, or operational issues, the Company will notify the Client as soon as reasonably practicable and offer an alternative date. The Company will not be liable for any indirect losses caused by such cancellations but will aim to minimise disruption to the Client.

6.3 Weather conditions

Gardening work is dependent on suitable weather. If, in the Companys opinion, weather conditions make it unsafe or impractical to carry out the Services, the Company may postpone the work to another mutually convenient date without penalty to either party.

7. Client Property and Site Condition

The Client is responsible for ensuring that the Site is reasonably clear and that any personal items, garden furniture, toys, or other belongings are moved away from the areas where the Services will take place. The Company will take reasonable care when moving light items if necessary, but accepts no liability for damage to items left in work areas that could reasonably have been removed or protected by the Client.

The Client acknowledges that gardening work can produce noise, dust, and temporary disruption to the appearance of the garden. The Company will endeavour to limit disruption and leave the Site tidy, within the scope of the Services agreed.

8. Waste Handling and Regulations

8.1 Green waste

During the provision of Services, the Company may generate green waste such as grass clippings, branches, leaves, and other plant material. The usual options for handling green waste will be discussed with the Client prior to the work. Where possible, the Company may arrange for green waste to be placed in the Clients compost area or garden waste bin if available and suitable.

8.2 Waste removal

If the Client requests the Company to remove green waste from the Site, an additional charge may apply to cover transport, disposal fees, and time. The Company will dispose of waste only in accordance with relevant regulations and at authorised facilities. Any charges for waste removal will be explained to the Client before work commences or as soon as they become known.

8.3 Non-green waste

The Services do not automatically include the removal or disposal of non-green waste such as soil in large quantities, rubble, plastics, metals, garden furniture, or other general rubbish. If the Company agrees to assist with the removal of such materials, this will be subject to separate charges and must comply with all applicable waste regulations.

8.4 Legal compliance

The Client agrees not to request the Company to dispose of waste in an unlawful manner. The Company will not fly-tip or dispose of waste in locations or by methods that contravene environmental or local regulations. The Client is responsible for any consequences of requesting illegal disposal, and the Company may terminate the Agreement immediately if such a request is made.

9. Equipment and Materials

Unless otherwise agreed, the Company will supply its own tools and equipment necessary to carry out the Services. All equipment remains the property of the Company and must not be used by the Client without permission.

If specific materials are required, such as plants, turf, compost, mulch, or fertilisers, the Company may source these on behalf of the Client. The cost of materials will be added to the price of the Services. The Client acknowledges that living materials such as plants and turf are subject to natural variation, seasonal availability, and performance, and that survival and growth depend on appropriate aftercare.

10. Health and Safety

The Company will take reasonable steps to ensure that all work is carried out safely and in accordance with relevant health and safety regulations. The Client agrees to cooperate with any safety instructions given by the Company while Services are being carried out at the Site.

The Client must not instruct the Company to undertake any task that appears unsafe or for which the Company is not adequately equipped. Where the Company considers a requested task to pose unacceptable risk, it may decline to perform that element of the work without breaching the Agreement.

11. Liability and Insurance

11.1 General liability

The Company will exercise reasonable care and skill in providing the Services. If the Client is dissatisfied with any aspect of the work, they should notify the Company as soon as possible so that any issues can be assessed and, where appropriate, remedied.

11.2 Limits of liability

To the fullest extent permitted by law, the Company will not be liable for any indirect or consequential loss, including loss of profit, loss of enjoyment, or loss of amenity, arising from or in connection with the Services. The Companys total liability for any direct loss or damage caused by its negligence or breach of contract shall be limited to the amount paid or payable by the Client for the specific booking in respect of which the claim arises.

11.3 Exclusions

The Company will not be liable for damage or loss resulting from pre-existing defects in the Clients property, structures, or plants; from unreported hazards such as hidden cables or pipes; from pests, diseases, or weather events beyond the Companys control; or from failure by the Client to follow advice or aftercare instructions given by the Company.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

12. Complaints and Disputes

If the Client has any concerns regarding the Services provided, they should contact the Company promptly with details of the issue. The Company will investigate and, where appropriate, offer to rectify the situation or provide a reasonable explanation.

Both parties agree to act in good faith and attempt to resolve disputes amicably. If a dispute cannot be resolved through discussions, either party may seek to pursue their rights and remedies through the appropriate legal channels.

13. Privacy and Data

The Company may collect and store basic personal information from the Client, such as name, address, and relevant contact details, for the purpose of providing the Services, issuing invoices, and managing bookings. The Company will handle such information responsibly and will not sell personal data to third parties. Personal information may be shared with subcontractors or suppliers solely to the extent necessary to deliver the Services.

14. Amendments to Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to Clients and will apply to new bookings placed after that date. Existing Agreements will continue to be governed by the Terms and Conditions in force at the time of booking, unless both parties agree in writing to adopt any updated terms.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a booking with Gardeners Canning Town or by allowing work to proceed at the Site, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.